Operations Management

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If you don't want to miss out on our most recent publications and updates on products and services, please sign up to our product updates. This text presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. A set of PowerPoint slides featuring figures and illustrations from the main text is also available. This new edition includes new cases studies drawn from diverse range of industries and regions, and coverage of new topics such as servitisation and the co-creation of services. Strategic in its perspective and with a clear structure, the latest edition offers a comprehensive and practical way to study key concepts surrounding effective operation processes, from theory to practice.

Operations Management (PDF eBook) 10th edition - JS Group Operations Management (PDF eBook) 10th edition - JS Group

And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

The cases have sufficient content to serve as the basis of case sessions in class, but are short enough to serve as illustrations for the less formal reader. New terms are poorly defined, the explanations are incoherent and usually either oversimplified or rushed. In the first part, a clear general overview is provided of the nature and scope of operations management. Once purchased, you can view your eBook through the Kortext app, available to download for Windows, Android and iOS devices.

Slack: Operations Management 10th edition: Slack, Nigel Slack: Operations Management 10th edition: Slack, Nigel

Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. The content is organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace. Operations and Process Management, 6th Edition, by Nigel Slack and Alistair Brandon-Jones, is the market-leading text on operations and process management. Extensive new material including: surge pricing, digital twins, servitisation, B2B and B2C relationship, line of sight in internal process networks, Net Promoter Scores, process mining, Gartner hype cycle, work-life balance, use of blockchain in supply chains, knowledge management, circular economy, quality of experience, cyber security and service guarantees. He also acts as a consultant to many international companies around the world in many sectors, especially financial services, transport, leisure and manufacturing.

We build and maintain all our own systems, but we don’t charge for access, sell user information, or run ads. Once you have downloaded the app, your eBook will be available on your Kortext digital bookshelf and can even be downloaded to view offline anytime, anywhere, helping you learn without limits. This innovative text approaches the subject from a managerial perspective and provides clear and concise coverage of the nature, principles, and practice of operations and process management.