NZXT Kraken X62 280mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Performance Engineered Pump - Reinforced Extended Tubing - Aer P140mm Radiator Fan (2 Included)

Product Information

In some cases you may run into a situation where the Kraken is being detected as an “Unknown Device” in the Windows device manager or the device driver does not load properly. If you encounter this issue, you may need to manually install the chipset driver . Unfortunately there are times where the CAM software may stop recognizing your CAM-powered hardware. This can happen for a number of reasons including but not limited to changes in your system software, a hardware interruption, or a power state issue. Thankfully with a few simple steps, we can get the hardware recognized properly. Is Your NZXT Device Recognized by Windows?

There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.If you notice any distortions in these colors, this can indicate that a particular channel is failing on the Kraken and would require the cooler to be replaced. For example, a failing Blue channel will cause White to appear as Yellow while a failing Green channel will cause White to appear as Magenta. I've confirmed my Kraken is either failing or defective, what do I do next? Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you. RGB and Fan Controllers, including those integrated with NZXT motherboards, will be listed as “NZXT USB Device” or "NZXT RGB Controller" for newer controllers, while Kraken coolers will show up with the names such as “Asetek USB Device”, “NZXT Kraken Device”, “NZXT KrakenZ Device”, or “NZXT KrakenX Device”.

Most PCs running Windows 10 or 11 will likely be the 64-bit version of Windows. If you are unsure as to the version installed on your PC, you can press Windows+R to bring up the Runwindow and run msinfo32. This will be listed as the System Type. If there are any devices listed as “Unknown USB Device (Device Descriptor Request Failed)”, this could indicate a power state issue with the device itself. If you see any devices listed this way, see the following section for power cycling your device. NZXT Devices using Micro USB: Kraken X3 series, Kraken Z3 series, Hue+ Controller, Hue 2, Hue 2 Ambient, Grid V2, and Grid V3. If the device does not detect using an alternative cable or if the device does not have a removable USB cable (i.e. RGB & Fan Controller, Kraken X61, etc.), then this may indicate that the device itself may be defective and need to be replaced. Kraken X Chipset Drivers If after disabling all other detected programs the Kraken is still not responding in CAM, this could indicate an issue with the USB cable or the USB connection to the Motherboard. If you are using any kind of USB Expansion, Splitter, or Hub within the PC it is recommend to connect the Kraken directly to the Motherboard's internal USB 2.0 header to confirm if the issue is with the Kraken itself or due to this device between the Kraken and the Motherboard.

Often compared with NZXT Kraken X62

NZXT's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. NZXT shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.