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If the Dash Cam does not appear as a drive on your PC, please press the reset button on the underside of your Dash Cam and try all the USB ports on your computer. On the Dash Cam's screen you'll see a menu of 3 options. Please select 'Mass Storage' on the Dash Cam screen and then OK so that only that displays on the screen. Then the Dash Cam will be visible as a removable drive on your computer. If you go into My Computer (Windows) or Finder (Mac) you will be able to see the Dash Cam listed as a drive, usually called NEXTBASE. Plug your Dash Cam in. Ensure the cable is plugged directly into the Dash Cam and NOT via the mount.
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