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The Power of Moments: Why Certain Experiences Have Extraordinary Impact

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The book applies a formula that has become universal in the world of modern business management and the consulting that drives it: Every problem/opportunity can be solved/leveraged by analyzing the data, discerning the patterns, and applying them to future or potential data sets. It’s not a bad framework, per se, but I don’t personally feel it applies equally in all situations. Some problems/opportunities just don’t lend themselves to such a conscious and rational process. Defining moments, I believe, are one of them.

The Power of Moments Quotes by Chip Heath - Goodreads The Power of Moments Quotes by Chip Heath - Goodreads

This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth.

In studies, star employees tended to have a strong sense of meaning attached to their work. It’s the difference between Purpose and Passion. If people have high passion but low purpose, they will often be poor performers. But if they have high purpose and low passion, they can still be strong performers. Of course, high purpose and high passion = best results. Defining moments rewire our understanding of ourselves or the world. And while they can be serendipitous, we can also engineer them, or at the very least, lay the groundwork.

The Power of Moments: Why Certain Experiences Have Extraordinary Impact The Power of Moments: Why Certain Experiences Have Extraordinary

People’s most memorable experiences are clustered in their teens and twenties. Apparently, the reason why time seems to accelerate as we get older is because we are living a life that’s more routine and less novel. When you are doing something surprising, novel, scary, memorable, you find that time slows down. (Probably why vacation time seems slower than work time.) So make sure that you keep adding moments of surprise and doing things differently on a regular (or irregular!) basis to spice up life and slow time down. The most memorable periods of our lives are when we break the script. Connection: Forge transformational alliances among people.Through the use of storytelling and science the book then proceeds to illustrate ways of instilling these elements into moments, both at the personal level and within the business environment. I also agree that, “Purpose trumps passion,” and that, “…purpose isn’t discovered, it’s cultivated.” And, “You can’t deliver a great patient experiences without first delivering a great employee experience.” All sound advice. This book made me question choices in my life. Do I take enough risks? What transformation would I need to make for risks to seem less scary? Are big opportunities really just chance? The Power of Moments helps readers decide what defining moments are and how to create life-changing defining moments.The four noted elements defined in the book: Moments of Elevation, Moments of Insight, Moments of Pride, Moments of Connection-- were fully explained and how these were applied in this breakthrough ideology. It was interesting to note the ways people remember certain life experiences and forget others. The defining moments of our lives influence us in a multitude of ways and impact our understanding of the people, culture and natural world around us. Every culture has their own special and higher moments: celebrations and parties of all kinds, religious customs/rituals, and political civic events, etc. Research supported that with the combination of negative and positive information “Bad was stronger than Good” People tend to remember and obsess over negative experience/outcomes over more positive and happier times. One example was sport fans remembering losses over wins. Here’s our three-part recipe to create more moments of elevation: (1) Boost the sensory appeal; (2) Raise the stakes; (3) Break the script. Usually elevated moments have 2 or 3 of those traits.”

The Power of Moments: Why Certain Experiences Have Extr… The Power of Moments: Why Certain Experiences Have Extr…

The part that had the strongest impact was when the authors said we must “raise the stakes”, “break the script”, and build determination to see Defining Moments through – the exact example they used was of people saying they should go see the Northern Lights, then never following through! I said just a few months ago that I want to go see the Northern Lights for my birthday in September! This motivated me to begin the itinerary for the trip, which I’ll be sharing with my travel friends for discussion later in the week First I should mention that I came into this book with the intention of learning how to make my partner’s upcoming birthday vacation as incredible as possible. We recently watched an episode of “The World According to Jeff Goldblum” where a neurologist explained that life itself feels longer when you have significant moments, so this book felt like a great place to expand on creating those moments. There were many interesting stories. The first was about improvement that led to insight and better education, relief workers that helped primitive isolated villagers with sanitation measures, a leadership conference that stressed that innovation started outside the office, workers were treated respectfully and encouraged to participate in a retreat. A new marketing strategy encouraged the vital importance of going beyond understanding and actually “feel” the customer’s needs. This is a brief review, there was much more to this remarkable book that truly has the power to change and influence a person’s life and work. Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects who I am and what I want. Caring: My partner takes active and supportive steps in helping me meet”Intuitively, they know about the peak-end principle: People tend to forget the duration of an event and remember the worst or best moment, as well as the ending. In this case, you remember the Popsicle Phone, and how they lead you out the door and wished you a pleasant journey home—but not the average beds. Moments of pride commemorate people’s achievements. We feel our chest puff out and our chin lift. 2. There are three practical principles we can use to create more moments of pride: (1) Recognize others; (2) Multiply meaningful milestones; (3) Practice courage. The first principle creates defining moments for others; the latter two allow us to create defining moments for ourselves. 3. We dramatically underinvest in recognition. • Researcher Wiley: 80% of supervisors say they frequently express appreciation, while less than 20% of employees agree. 4. Effective recognition is personal, not programmatic. (“ Employee of the Month” doesn’t cut it.) • Risinger at Eli Lilly used “tailored rewards” (e.g., Bose headphones) to show his team: I saw what you did and I appreciate it. 5. Recognition is characterized by a disjunction: A small investment of effort yields a huge reward for the recipient. • Kira Sloop, the middle school student, had her life changed by a music teacher who told her that her voice was beautiful. 6. To create moments of pride for ourselves, we should multiply meaningful milestones—reframing a long journey so that it features many “finish lines.” • The author Kamb planned ways to “level up”—for instance “Learn how to play ‘Concerning Hobbits’ from The Fellowship of the Ring”—toward his long-term goal of mastering the fiddle.”

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