Fierce Conversations: Achieving success in work and in life, one conversation at a time

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In the workshop you will learn and practise seven principles of Fierce Conversations and discover how together with the 4 conversational models, they can transform your leadership skills, shake up your performance management, and transform the culture in your team and organisation. When speaking to people one-on-one to resolve an issue, it’s important to have a well-planned and thought out opening statement which, as Susan suggested, should last 60 seconds. Susan stated that there are ten components of the confrontation model, and they are:

Your impact or legacy as a leader is the sum of the emotional wakes you leave behind. What will your legacy be? How do you want people to remember you when you’re gone? Learn to create positive emotional wakes and minimize negative ones. Principle 7: Use Silence Purposefully Actively engaging myself in a healthy relationship with my co-workers by exploring fierce conversations and building relationships upon them. We must answer the big questions in our organizations. What are the questions that need posing? Philosophers, theologians, scientists, and great teachers have debated this for ages: Branch Decisions:Make the decision and act upon it. Report the action(s) taken at regular daily, weekly or monthly intervals. Wrap it up by having everyong distill their solution into one sentence, go around the table for everyone’s ideasOne constant in Joe’s experience is achieving objectives by developing great talent. He has been a colleague, coach, and trusted confidante to co-workers from the front lines to the board room. Joe serves as Vice Chair of the Board of Directors for the school district in his community. Identify your most pressing issue, clarify the issue, determine the current impact, determine future implications, examine your personal contribution to this issue, describe the ideal outcome, commit to action, contract with yourself

Susan concludes this topic by discussing what she learned at an early age and called, The Decision Tree. The decision tree in my eyes was more like a map of delegation and consisted of four categories, which are: Leaf Decisions, Branch Decisions, Trunk Decisions and Root Decisions. The goals of the decision tree are: to identify clearly which categories decisions and actions fall into, to provide employees with a clear upward path of professional development, and to assist companies in consciously developing grassroots leadership within their organizations, freeing up executives to take on more challenging responsibilities themselves. It’s not our thoughts or feelings that get us into trouble…It’s our attachment to them, our belief that we are right.”Ground truth-military term. Refers to what’s actually happening on the ground vs the official tactics Include: the issue, a specific example, your emotions about it, clarify what is at stake, identify your contribution to the problem, indicate you wish to resolve the issue, and invite the person to respond Scott, S. (2004). Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time. New York: The Berkley Publishing Group. You are guaranteed to offend others when you present your thoughts, impressions, and interpretations as the truth.

Isn’t always helpful to ask the person with the most experience, rather the person with the best ‘vantage point.’ The person who is closest to the action or whatever, or who will be directly impacted by the diecisions made She wrote her book in terms that could be understood by anyone, and gave more than adequate examples to support her information. She added a good mixture of serious, in-depth elaboration of a topic and mixed it with a splash of humor throughout. Overall it was a very well thought out book and I encourage anyone interested to read it as well. Fierce Conversations training workshops will not only help you develop the skills to confront and resolve your toughest challenges, but will also teach you how to enrich your relationships by focusing on the conversations which really matter. The ones which are central to the results you're looking for. Since joining Fierce in 2017, first as CFO and later as CEO, Beltran has leveraged his love for technology, finance, and communication, as well as his education that includes an MBA from University of Michigan and certificates in programs from Wharton and Harvard, to develop an integrated approach for Fierce that has had clients and the rest of the industry noticing. Fierce Inc. has worked with over 60% of the Fortune 500 companies, won multiple awards, put together a series of strategic partnerships, and has been featured in the likes of CNBC, Fortune, Wall Street Journal, Forbes, Fast Company, and HR.com where he also serves on their advisory board. Machine gun Nelly” this person runs in, hurls the bad news, and leaves without dealing with the consequences.

Allow time for clarifying questions (don’t let solutions providers jump in with ideas too early in the process) As Ken Blanchard notes in his foreword to this book, a course in conversations won't be found in an M.B.A. curriculum. But the key to real business success, according to author Susan Scott, is what she calls "fierce conversation," an honest, meaningful, authentic exchange between two people. Reminding us that "the conversation is the relationship," she counsels us to speak with clarity, conviction, and compassion.”(Barnes & Noble) The speaker in this video gives direct quotes and elaboration on very important qualities of the book’s information. It is a very effective, but brief, overview of the book as a whole. Although the examples were very helpful, it started to get a little overbearing reading about several examples to express a point. I would trim down a few of the non-crucial examples or stories. These previous seven principles that Susan elaborated on in Fierce Conversations are the basic tools needed to engage in fierce conversation with other people. Although some may be difficult to follow at times, they are certainly important to consider for the sake of your organization, personal relationships and yourself. Fierce Conversations is a must-have in today’s fast-paced world.