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Posted 20 hours ago

The eConsultant: Guiding Clients to Net Success

£13.495£26.99Clearance
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About this deal

Along with ‘online consultations’ you might also see the words ‘remote consultations’ being used. A remote consultation is sometimes what happens after the GP practice has reviewed the information you provided in your online consultation. Unlike a face-to-face appointment which would be a ‘normal’ consultation, a remote consultation is done without you and your doctor having to be in the same location (your GP surgery). Instead, it is a consultation carried out remotely, via phone or through a video call. What happens after an online consultation? Go to the Windows Start bar or the ‘ magnifying glass‘ at the bottom left of your screen and search ‘ eConsult Toolbar‘ You may receive a phone call for you to speak to a health professional at the practice, this is because you may not need a face-to-face appointment to resolve your query. This will save you from having to come into the practice.

The practice may respond in a variety of ways, based on the advised next steps or the urgency of the information you have provided: Your eConsult will be reviewed by your GP and if you need to be seen for a face-to-face appointment, you will be advised of this by your GPElderly patients who have access to the internet can use the service, otherwise they can call the practice as usual on the dedicated telephone number. Telephone: 0345 337 1160 If a patient submits an eConsult on Friday, the response time will be Monday. If the patient submits and eConsult on Sunday the response time is Tuesday.

The service will make interacting with your GP more convenient – you may not have to come into the practice to get help, meaning you don’t have to take unnecessary days off from work or can stay at home if you feel poorly. You will be offered an appointment at a future date – this is most likely if there is a particular GP that you normally see who is not available that day to deal with your consultation. If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you canso we can find the best way to help you. You should follow the same process as you currently do to identify which patients on your clinical system are due a regular review.

eConsult

If you submit your request after 3pm, your practice will respond be the end of the next working day.

eConsult can help you to manage your condition or symptoms by providing you with the best self-help information available, access to local services, or a convenient way to get help and advice from your GP practice. Instead of having to wait weeks for an appointment or queue on the phone for hours, eConsult allows you to tell your practice what you need help or treatment for, so that they can advise you on the best next steps, all at your convenience. They then submit the online form to their GP practice, where it can be viewed by their GP or another professional as appropriate. You are due an asthma review. Please complete the asthma questionnaire via eConsult https://bit.ly/33qnK5Y . Having your information upfront will allow us to understand how you are managing your condition and, if you need an appointment, what type of appointment this should be. Following your eConsult request, we may need to call you for further information. Please note, all calls to and from the practice are recorded for training and monitoring purposes. EConsult is available for patients registered with our practice. The service is operational between the hours of 8 am and 5:30 pm, Monday - Friday.

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If you don’t have a webcam on your PC, you can use the one on your smartphone by sending an invitation to your own phone You will be presented with an alert screen that says: ‘Do you want to allow this app from an unknown publisher to make changes to your device. Select ‘Yes’ An online consultation does the same thing, however, it collects more information from you than you would normally be able to provide to a receptionist. The main difference is that you are filling in this information online, instead of talking to someone over the telephone. We know some people find this less scary or embarrassing than talking to someone on the phone or in person. If the doctor or nurse decides they really need to see you in person, they will suggest you come in for a face-to-face appointment. In our experience, around 4 in 5 patients can be helped without them going into the practice for an in-person consultation. Limiting face-to-face appointments to those who really need them is very important, especially during COVID-19, as people might not show any signs of being ill. Your doctors or nurse can dedicate more time to helping you

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