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63 About this deal
CCWater has teamed up with poverty relief charity Turn2us opens in new window to provide a benefits calculator and grants search tool to help struggling water customers in England and Wales identify ways to bolster their income. WATRS is designed to help the customers who are still dissatisfied even after CCWater’s involvement. In the event the work is delayed, your problem doesn’t get fixed or the issue comes up again later on down the line, your log will provide you with a handy history of correspondence to refer to. 3 Complain to the water company
If you remain unhappy even after you’ve sought help from CCWater directly, you should go through CCWater’s complaints procedure. Join the Which? legal advice service before 17th Dec 23 & save 30% on an annual membership. Which? is expert in consumer rights & we know the right way to get results. Tell us about your issue & our experts will advise you of your legal position, the options available to you, & what to do at every step to achieve the best outcome for your situation. Join & saveWe calculate our CE score by following the Principal Components Analysis methodology, which creates a single score from a combination of the following measures, each with the underlying theme of engagement:
of customers in England and Wales are satisfied with their water supply, which has been a flat trend over the last 12 years. It’s been a difficult time for many households in recent years. People’s personal finances have been affected by a volatile economy, the impact of a pandemic and the soaring cost of living – including eye-watering energy costs. S27E Provision of advice and information to public authorities – provides for CCW to make proposals, provide advice and information about consumer matters and represent the views of consumers to public authorities, undertakers, licensed water suppliers and other persons whose activities may affect consumers.Generally, we see bigger fluctuations in affordability across the groups of ethnic minority customers compared to the white customers. The white customer base is very large, which reduces the extreme fluctuations, but ethnic minority groups are still more likely to see fluctuations/sensitivity to the changes in affordability. Customer views on how their finances have changed over the previous 12 months Companies should promote schemes widely, in accessible language and formats. They also need to reduce the effort needed to apply for social tariffs. For example, customers may find it difficult to print off or complete pdf forms. of these customers who are feeling the pinch were unaware of the possibility of company assistance if they had trouble paying their bills. This figure is unchanged this year. We currently have an exciting opportunity for a Policy Manager to join us at CCW. We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
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