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There is nothing more frustrating when you are ready with your PC and you experience technical issues. Once you’ve done this, you should be taken to the following section, with the Audio Settings sitting first. Old V/C Units – these feature the wordings ‘ON/OFF’ and so please ensure the slider is set to the OFF position on the Mic Mute Switch, so that the mic isn’t muted (as per the name). We're proud to say we've been 100% Plastic-Free-Packaging since 2019 saving 250 tonnes of single-use plastic from going into landfill.
Essentially, the first and primary thing you should do when encountering issues with a headset or mic, is to carry out some basic troubleshooting– as this will help you narrow down where the issue being experienced is stemming from. Jack connection (such as a phone/tablet) as this will allow you to test whether the headset works on another device other than your console. To do this, Press the XBOX button on your controller to bring up the ‘HOME’ tab > scroll to the ‘People’ tab. Once this is all complete, the headset and mic should be good to go for your gaming/work/streaming/conferencing needs. THEN AS PER THE INSTRUCTIONS ON THE SCREEN, PROCEED TO SPEAK INTO THE MIC, UNTIL THE ‘INPUT VOLUME’ INDICATOR IS WITHIN THE “GOOD” RANGE ON THE DETECTION METER.N/B– You’ll need to double-check the volume control unit is set up correctly, depending on whichever model version you have.
And then finally to test whether all is good and whether your headset and mic is working correctly, proceed to the ‘Test Your Microphone’ or ‘Start Test’ option.As sometimes a damaged or otherwise dirty controller port may prevent the headset from working correctly.