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When you reset your sony headphones this way, it will still retain its pairing information. So any device you paired with the headphones earlier should reconnect to them without any problems. The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging once again.
Lights up in green for about 6 seconds when the lid of the charging case is opened or closed with the headphones are stored If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge. If your Sony headphones aren’t charging, there may be no power coming into it in the first place. For example, the USB port you’re using on your computer might be faulty or doesn’t have the correct voltage to charge accessories. If the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the indicator (red) lights up.If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges.
Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) You can also use the supplied USB Type-C cable to connect to a running computer to charge the headset. If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. In case you are using a Bluetooth Headphone, or noise-cancellation feature enabled headsets, it is crucial to ensure that the communication lines are always connected. Else, you may not be able to charge the Headphone. What should you do, if you find distortions with your Sony Headphones? Clean the Sony Headphone Connection:There are certain instances, wherein you will find your Sony Headphone turning on, and producing sound. It is likely to happen in either of the following cases: Have the headphones not been used for a long time? If this is the case, the headphones’ charging indicator will not light up when you attempt to charge it. To fix this, simply keep the charger plugged in and wait until the indicator lights up like usual. It might take some time for this to happen. The representative will also ask for details about your headphones, so be sure to prepare the following information: You will come across USB Cable, featuring the note “For Charging Purposes Only”. These cables feature a lower internal connection and come without the D+/- communication cables.
The headphones’ serial number. You can find these printed on the barcode at the bottom of the original box. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored If the headset is not used for a long time, the charging indicator (red) may not immediately light up when charging. Please wait a moment until the indicator lights up.The noise cancelling function is effective in low frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices.
If the headset detects a problem while charging due to the following causes, the charging indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few charges and discharges. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge. Use the supplied USB Type-C cable when charging. Charging may not be successful with cables other than the supplied USB Type-C cable.If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge. If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer.
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