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Serenity House

£9.9£99Clearance
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About this deal

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. Serenity House is located in the greater MetroWest region of Massachusetts, close to recreational areas, support services and public transportation. For directions and more information, please call us at 508-620-2510. Donations Accepted We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. to meet those needs. People had access to other healthcare professionals such as a dietician and GP and were supported to eat enough to keep them healthy. People had access to drinks during the day and had choices at mealtimes and where people had special dietary requirements we saw that these were provided for. Karen is CEO of Serenity House and a pioneer in the mental health and wellbeing industry. With over 30 years’ experience working with individuals from all walks of life, she aims to raise awareness of our life-changing services, collaborating with associates to reach wider audiences in need of mental health support.

Asked how they would rate the service, one person said they 'would give it 300%'. They added 'what more could I want? I've got a good landlady and a good staff team'. Both people using the service told us that they were 'loving it here'. As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services. We found the staff team were supported through training and the provider monitored the quality of the service and responded to people's views. A person told us, 'They do seem to be well trained, they are anxious to help without being intense.' Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner. We spoke with the two people using the service and looked at their care and support records. We also spoke with the provider (who is also the manager) and three staff. This is a summary of what we found -

Each review score is between 1 and 10. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and their overall scores independently – there’s no direct link between them. We observed that staff treated people with dignity and respect. There was a relaxed atmosphere in the home and staff communicated well with the people who used the service and promoted an inclusive, supportive environment. People's needs had been assessed before they moved into the home and each person had a detailed care plan, which showed that they had been involved in agreeing how staff would support them. We saw that the service liaised with other health and social care professionals, which helped to ensure that the delivery of care was responsive to people's needs and based on up to date information and guidance. The records showed that any concerns were followed up and appropriate action was taken. This inspection took place on 15 September 2016 and was unannounced. North Warren House provides care for older people who have mental and physical health needs including people living with dementia. It provides accommodation for up to 15 people who require personal and nursing care. At the time of our inspection there were 13 people living at the home. It also provides a personal care service to people living in their own homes.

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The people were well cared for and there were enough staff to support them effectively. The staff were knowledgeable about the complex needs of the people and knew how to spot signs of abuse. People said they felt safe and supported by the care staff and provider.

Systems for monitoring medicines were not consistent with national guidance. Arrangements were not consistently in place to ensure the safe administration and management of medicines. Serenity House can accommodate up to three people in one adapted building. At the time of our inspection two people were living at the home. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

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We observed that staff communicated well with the people who used the service and promoted an inclusive, supportive environment. Quality monitoring systems were not consistent. Audits did not always identify shortfalls and where shortfalls were identified, action was not always taken to resolve them. The provider had failed to notify us about an incident they were required to by law. There was an open, person centred culture in the service. There had been recent changes in the management team which had a positive impact on sharing a vision for the service. However, people, staff and relatives felt the registered manager was approachable and cared about people.

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