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Please note: while corded big button phones currently work during a power cut, they won’t on Digital Voice.
If you want to keep your current phone and are not able to connect into the back of your Smart Hub 2, you might need an adaptor which we will send you for free. Most cordless digital phones are compatible with Digital Voice and the phone’s base unit can be connected directly to your Smart Hub 2. Track your fault, change contact details and appointment times using our fault tracking service > Still having problems? If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.
We're working closely with telecare and alarm providers to make sure that we know who is using their equipment.
We know that you might have questions or want some more information, so we’re coming to a town near you in person as part of our regional rollout.It's time to update your browser You're using an old version of your internet browser, which is fine for browsing but no longer secure enough for online payments. To set them up and connect on your Switch Over Day, you’ll need to plug them into the back of your Smart Hub 2.