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The Knowledge Base is available 24/7 and regularly updated, so you’ll always have access to the most up-to-date configuration documents, best practice advice, workarounds and fixes for known problems and issues. Join our Knowledge Base updates group to receive notifications when new content is published. Snow Globe forums and groups
Cloud Managed Service Providers MSPs can showcase a comprehensive and integrated suite of hybrid cloud services. Asset Discovery & Inventory Automate discovery of technology assets across end user devices, data centers and SaaS applications. Audit Defense Proactively ensure an accurate license compliance position to defend confidently against vendor audits. Snow Cloud Cost for Managed Service Providers Deliver profitable and differentiated cloud cost management services.Once you have submitted your case, if your need is urgent, you can also reach one of our agents via the helpline numbers available on Snow Globe. Proactive groups and notifications IBM Identify PVU-based products and leverage sub-capacity pricing to proactively manage your IBM licenses. Engineering Application Management Take control of costs while maximizing availability of your specialized engineering applications. Snow ITSM Enhancer Build a clean and automated CMDB on a foundation of accurate, up-to-date software and hardware information.
SaaS Connectors In addition to providing visibility into 23K+ SaaS apps, Snow offers direct integration with these vendors. IT Service Management Enhance your ITSM platform’s product and service catalogs by integrating a real-time, clean CMDB.
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If you can’t find the answers you’re looking for in Snow Globe or the Knowledge Base, the support team is always available to help. Using our Support Portal gives you the fastest routing to global specialists that can help resolve your problem. When you raise a support case, we recommend that you provide as much pertinent information as possible. You can clarify your issue, see suggested solutions and help accelerate a resolution by including a detailed description, screenshots, potential error codes and log files. In the era of self-service apps, it’s clear that customers also want to help themselves. Users want to be able to research technical queries or learn best practices when it’s convenient for them. As a user, you need to know that guidance is there, and answers to your questions are easily accessible without having to wait on hold or wait for a response. Snow Cloud Cost Gain deep visibility into multicloud usage and spend. Allocate costs, forecast, budget, and detect anomalies.
Public/Private Cloud Platforms Snow is designed to be infrastructure neutral, so you can work with any public & private cloud providers.SaaS Management Discover the best methods to identify SaaS usage, reduce SaaS spend and mitigate SaaS application risk. Want to learn more about Snow online support? Take a look at our “ Getting Started with Snow” and “ Community Guidelines” articles. We hope that you’ll take full advantage of our online customer support to explore Snow and find the answers to questions you may have. Of course, we also offer several ways for customers to resolve technical issues, including remote control sessions and phone support in multiple languages. Microsoft Maximize your Microsoft investment by optimizing licenses across data center, installed and cloud applications. Snow Data Intelligence Service Augment raw data from disparate sources with additional intelligence and turn it into a normalized data set. SAP Proactively manage licenses to control costs and ensure maximum ROI from your existing SAP® investment.
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