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If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescales can be missed.

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We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. com make every effort to maintain clear descriptions and endeavour to use such "up to date" images that are representative and truly reflect the item to be purchased. Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. brands, products in thousands of categories from hundreds of retailers to give you reliable purchasing advice. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.

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