Joined in 2023 
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If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter. We share your information in very limited circumstances. This will be to a carefully selected service providers, for example a delivery service. We would only pass on the information required for them to perform that service on our behalf; they cannot use your data for any other purposes e.g. their own marketing purposes. With our insurance company our insurers for claims (or potential claims) purposes. Social media platforms for marketing purposes. So take your time to really understand the sort of product you’re looking for. Think about the sort of features that you need. Which ones are “nice-to-have” and which ones are absolutely critical. If you’re looking for a cheap option then don’t even consider the products that are all signing all dancing because you’ll be paying for features that you don’t need. Choose your retailer wisely for exercising our rights, such as publishing content that you submit in accordance with our terms of use; and/or If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns for more information.
The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, basic personal information about you will normally be retained for so long as you maintain an account with us, and personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements. We are registered in England and Wales under company number 04488504 and our registered office is at 4-6 Parkside, Christchurch Road, Ringwood, Hampshire, BH24 3SQ. We will never sell your information. We will always comply with all relevant data protection legislation including the General Data Protection Regulation.
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