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Product Information

Food - We cannot ship any food products which are easily spoiled or require storage at a low temperature e.g. meat, dairy. All the books available on Harumio are in Korean, with no English language translation, unless otherwise specified in the product description of that item. Due to the nature of funding products, the end product might differ in design from the initial concept due to various reasons such as design improvements. Announcements will be made on beforehand in the case of any such changes. Please also note that Harumio is not responsible for any possible extra fees charged by the courier.

Exchange requests for damaged and/or defective merchandise must be submitted within 14 days of receiving the product. When returning a product containing in-game redeemable coupons, please keep in mind that any in-game rewards gained through said coupons will be revoked. (Enter your game MID in the return application form.) For the rest of the world: For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.