Emerald Star (Hetty Feather, 3)

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b.All customers are expected to satisfy themselves prior to booking that they are fit and able to complete the route of their chosen charter as booked. d.As a result of your behaviour during any stage of your holiday, we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result, including but not limited to (i) cleaning, repairing or replacing property lost, damaged or destroyed by you, (ii) compensating other customers, staff or agent affected by your actions Criminal proceedings may also be instigated. g.Any boat or other accommodation we arrange for you must only be used by those people named on your Confirmation Invoice or on latest amendment invoice issued. You are not allowed to share the boat or let anyone else stay on board. In accordance with clause 4 you are responsible for the cost of any damage caused to your boat or its contents during your stay. These charges must be met by you and may have to be paid locally. Jacqueline Wilson wrote her first novel when she was nine years old, and she has been writing ever since. She is now one of Britain's bestselling and most beloved children's authors. She has written over 100 books and is the creator of characters such as Tracy Beaker and Hetty Feather. More than forty million copies of her books have been sold. The law applicable to this contract should be the law of the country of origin of the contract partner mentioned in your contract and the courts of that country shall have exclusive jurisdiction over any claim arising out of such contract.

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You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. The story starts with Hetty Feather searching for her long-lost father in Monksby, her late mother's old village. She finds most residents of the village are cold and unwelcoming, and has very little success identifying her mother by her old name, Ida. She finally locates her father, Bobbie Waters, who is emotional and guilty about having abandoned Hetty's mother and never having known he has a daughter – he welcomes her into his family and reveals to Hetty her mother's real name – Evie. e.To allow for additional cleaning, a €60 supplement per pet is charged to take a maximum of two pets on board our boats. You are required to bring a basket/blanket for pets to sleep on and to refrain from letting pets lie on bedding or settees. Please do not leave pets unattended on your boat. If despite paying the pet cleaning supplement the base manager feels extra cleaning is required on the return of your boat, you will be asked to pay an additional boat cleaning fee. The 2014-built MS Emerald Star cruise ship is the first riverboat in the Emerald Waterways fleet, with sisterships Emerald Sky, Emerald Sun, Emerald Dawn, Emerald Destinyand Emerald Luna. d.A booking is made, and our terms and conditions apply in full, from the time at which we send a Booking Confirmation. The person making the booking (the “lead name” or the “Hirer”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will have no effect on your holiday arrangements.h.You will be asked to sign a form before embarkation confirming that you fully understand your obligations in the event of any loss or damage to the boat, ancillary equipment or third party property. Emerald Star (2014-built) is the first of all six identically designed Emerald Waterways ships of the Star-class. The riverboat was followed by the sisterships Emerald Sky, Emerald Dawn, Emerald Sun, Emerald Destiny and Emerald Luna. Emerald Waterways is a new river cruise line in Europe (established 2014, owned by the Scenic Tours company). Like the new Viking River Cruises longships, Emerald Waterways ships’innovations make themareal alternative to the ocean ship cruisevacations. Emerald Waterways Star boat just adds more choices of sailing dates and itineraries for the aficionados of the European luxury river cruise ship travel– the all-inclusive style. d.We will consider special requests when you book. We will tell you whether there is a charge for the request and/or whether we can satisfy the same. We can only guarantee requests for which there is a charge, or those that are confirmed in writing. It is your responsibility to advise us of any special requirements. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request. Your Emerald Panorama Balcony Suite offers everything you could possibly need throughout your cruise, and more. You’ll be surrounded by elegant décor and opulent, comfortable furnishings, as you unwind in your home-away-from-home. Relax on your balcony as the stunning landscapes pass by, and transform it from an indoor to an outdoor space with ease, as the floor-to-ceiling window lowers to a halfway point at the touch of a button. Enjoy the river breeze from your comfortable chair, enjoying a good book or the unfolding vistas. Treat yourself to a drink from your suite’s minibar, or use it to keep your complimentary bottle of water chilled, or for any souvenirs that require it. When it’s time to retire to bed, you can look forward to the exceptional comfort of your queen-size or twin hotel-style bed, complete with luxurious linens. Treat yourself to an indulgent shower with luxury toiletries, to really prepare yourself for an excellent night’s sleep. Of course, keeping in touch with your loved ones is really easy. Every suite has its own telephone, as well as complimentary Wi-Fi being available throughout the Star-Ship. Emerald river cruise fares are somewhat inclusive with all gratuities, transfers and Wi-Fi included. One two- to four-hour excursion in each port is provided free of charge, and in one port per one-week cruise, a second active tour option is also offered for no extra charge. (All walking excursions always have a gentle walking option for those who can't do a longer tour.) Drinks, alcoholic and soft, are complimentary at lunch and dinner. One 1.5-liter bottle of water is also available in your cabin each day. (You'll find more water, including plastic bottles perfect for taking out on excursion, by the pool and in the small gym.)

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c.Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the following: Please read the full terms below for more information and for other important rights and obligations. Hetty realizes she has more family in Monksby – namely Samuel, her maternal grandfather, whom she resolves to visit. Samuel is aggressive towards Hetty and threatens her off his property. She bitterly realizes she won't fit in Monksby, and soon receives a letter from Jem, telling her the news of her foster father's death. She decides to leave to attend the funeral. f.Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. The exception to this is for domestic travel, where adequate and valid travel insurance is not compulsory, but we strongly recommend you have cover in place (in particular cover for medical, cancellation, property & personal belongings). For the purposes of this clause “domestic travel” shall be either (i) travel on a Le Boat holiday in Europe which starts and finishes in your (and all your guests) country of residence; and/or (ii) travel on a Le Boat holiday which starts and finishes in the EU where you, and your entire party of guests, are residents of the EU and carry with you all paperwork, cards (including a European Health Insurance Card) and/or other information to benefit from the right to reciprocal health care offered by EU Member States. You must satisfy yourselves that such medical care will be sufficient for your needs.Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. For certain domestic travel see clause 3f of these terms and conditions. We recommend you take out insurance as soon as your booking is confirmed. The Owners Suite is one of the most sumptuous on European waterways. A separate lounge and bedroom area allows for the luxury of space. Get comfortable for the night in your queen-size bed as you unwind with a film on your flat-screen TV with infotainment system. Come morning, dress from your walk-in wardrobe, enjoy a delicious coffee from your in-suite Nespresso™ machine and relax in peace on your balcony in the comfort of your bathrobe and slippers after a refreshing shower. Dining We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you.

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a.Le Boat / Emerald Star staff are insured to transfer cars between bases in all cruising regions where we have two or more bases (except Germany, Holland and Canada). We are unable to transfer cars heavier than 3.5 tones, cars pulling trailers or caravans, campervans, motorcycles or red license plates. Car transfers are available for a charge, must be pre-booked before departure and are subject to availability. With similar Star-Ship designs are the 2017-launched fleetmates Emerald Radiance(Portugal) and Emerald Liberte(France).The friendliness of the crew and your fellow passengers just add to the comfortable feeling. Wait staff, bartenders, the guest services folks and the cruise director are always smiling, always ready to lend a hand or ask how your day was. Passengers tend to be down to earth, there's no dress code (so no one is judging!) and with open seating at all meals, it's easy to meet other people. Emerald draws many Australians, so the ship can feel boisterous at times, unusual on a river cruise. iii.The compensation that we offer does not exclude you from claiming more if you are entitled to do so. f.Anyone requiring the use of electrical CPAP equipment should inform Le Boat staff accordingly at the time of booking and should be aware that suitable power may not always be available to run the CPAP machine.

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Excepting the single-occupancy category ES (Emerald Single Stateroom), all cabins are with double occupancy (max capacity 2 passengers per cabin). 75% of all rooms are Suites with a balcony (in-room/step-out veranda). Shipboard facilities

d. On arrival at your start base, you will receive detailed cruising information for your region, clearly stating which waterways are navigable and which are prohibited or restricted. The base team will also advise on any specific routes which are prohibited or restricted, or procedures falling under the control of Inland Waterways Authorities for your cruising area. Compensation as a result of technical failure (see clause 9b) does not apply if cruising in areas that are prohibited or restricted. Customers who require assistance (towing/haulage) as a result of cruising in prohibited/restricted areas will incur an additional charge, payable locally in local currency. a.We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put our staff or agents or other customers in any risk or danger, on the telephone, in writing or in person. a.We reserve the right to cancel your booking. We will not cancel less than 11 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or any reason beyond our control. As well as winning many awards for her books, including the Children’s Book of the Year, Jacqueline is a former Children’s Laureate, and in 2008 she was appointed a Dame.