Spa Secrets Gel Face Mask Set Cucumber & Vitamin C 2 Pack & Brush Gift Set

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We can’t wait to return. It was nice having the relaxing environment of Secrets, but being able to enjoy Breathless when we wanted something more high energy. From the moment we arrived, we felt the hospitality. Every staff member greeted you by name with a smile on their face. They were eager to help you.

However there are several areas where the hotel needs improvement. Such a shame as it has great potential. We have just returned from a 10 day stay at Secrets Lanzarote and unfortunately it was disappointing. The general consensus in conversations with some other guests was it was so-so and too many little irritations combined over time to feel the 5 star wasn’t quite there. First of all we would like to thank you for your words, we are delighted to know that your stay with us at Secrets Lanzarote was once again the best of experiences. Therefore, arriving a good 1 – 2 hours before your treatment begins will leave you time to experience the pool, steam room, sauna etc. and prepare both body and mind for the experience it’s about to receive.We dined in all the restaurants and were pleasantly surprised you did not need to book in advance, just a slight early queue to get in whichever one you wanted. We had a wonderful time and could not have wished for better service during our stay. We were non preferred all inclusive. Offering online and in person FHT accredited courses, we have the ideal solution for your training needs. What a truly wonderful tribute to our hotel. Your amazing review has touched us all at Secrets Lanzarote, we are blushing with pride. As a team we must thank you for your generous compliments and detail. We value every guest and work to ensure their maximum enjoyment of our facilities.

Firstly, despite paying extra for a sea-view room, we were allocated one with apartments directly in front of us, meaning you could only see the sea when standing up, or leaning out of the balcony. After discussing with the reception staff, (all of whom were excellent), we were told we would be moved the following day, as the hotel was full that night. This was done, although it meant we had to remain in and around the hotel until mid afternoon to undertake the move.We are passionate about developing and delivering world class spa experiences incorporating advanced therapeutic treatments, alongside fully accredited and industry recognised professional training courses. A whirlwind four day visit in which your experience would have been bettered had you spoken with our team on hand at all our restaurants. A Guest Experience colleague is always in attendance to welcome, seat you and answer your needs. The service at one of these, Portofino, was simply dreadful, but blamed on a new menu and kitchen staff. We had to wait an hour for our first course, and then almost another hour for our main course. At least the waiting staff were very apologetic. After reassurances that the delays were teething problems, we returned on another day and it went smoothly. We really enjoyed the food and have to say the service was always above par. Sushi bar guys, Ursula and all the rest at the pool and evening bars. Is there a gym, pool, sauna and steam room? Will you want to use any of these on the day? Is lunch provided or do they have a restaurant? If so, will you need to book in advance?

As a team we are thankful for your compliments and special mentions to Borja, Konte, Laura, Isabel and myself. The service was great and the guest services team were excellent. Chloe and Julia deserve a special mention. Top of class. More important than you think, planning well in advance will help you make the most of all there is to offer. If you’ve gone to unwind and relax what else, other than your treatments, can you do to really maximise this? Borja the assistant manager greeted us with genuine warmth and efficiency and is truly a ‘people person’. He introduced us to Konte who was at hand to show us around (and continued to be so helpful for our entire stay).While Secrets may not suit everyone, it was perfect for what we required. Congratulations and well done to all the team and hope to see you again! We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests. Also, we were delighted to read that you have enjoyed all the details we take pride in offering our guests, not only our energies but also the food and drinks quality. The main bar of the hotel was situated in a large open-plan area that included Reception, so very little atmosphere. There was a piano in one corner, but this was never used during our stay. A pity, some music whilst enjoying a pre-dinner drink would have been great. The nightly entertainment was also held in this area, which was generally of a very good standard. The staff were nice – smiling and helpful in the main – but I felt that they were let down by the hotel management and the entire system.